FAQ

 

TRADE ACCOUNTS

We offer a trade discount of 15% to interior designers, architects, developers, and those in the hospitality industry. Please download our Trade Account Form and email back to us at info@fernnyc.com.

 

PLACING AN ORDER

Please contact us directly for inquiries and to place an order at info@fernnyc.com or at 718.753.6032. 

 

PAYMENT

We accept payment via credit card (via Square) and check.

 

DEPOSIT REQUIREMENTS

We require a non-refundable deposit of 50% on all orders. Pieces ship upon receipt of final payment. Prices and quotes are subject to change without given notice.

 

CUSTOM FURNITURE

All of our pieces are generally custom in nature by dimensions and chosen materials. We also work with designers and private clients to make one-off, heirloom pieces. Please contact us at info@fernnyc.com for information on custom pieces. While our work is limited to furniture pieces, we can recommend capable cabinet makers for general millwork and cabinetry.

 

LEAD TIMES

Our lead times vary by product and range from 3-15 weeks. Lead times begin with receipt of the initial deposit and finalization of the order and materials.

Rush orders are available for a 50% upcharge on all orders.

 

MATERIALS

Wood - We celebrate the natural beauty of the American Hardwoods that we source. This often means inclusion of natural characteristics of the wood unless requested otherwise. 

Leather - We source whole American bull hides of the highest quality from the country's most respected tannery. As with all animals, the cattle are unique and the hides may exhibit minimal natural characteristics including scarring, stretchmarks, bug bites, etc. 

Brass - We use natural and blackened brash without a lacquer. This allows the material to develop an natural patina with use.

 

UPHOLSTERY

We have curated a group of samples from around the world with a strong emphasis on those available from Maharam in New York, NY and Kvadrat in Copenhagen, Denmark. Samples are available upon request. COM and COL also available with approval.

 

SAMPLES

Samples are available for all of our wood finishes. We ask that the samples be returned to us.

 

RETURNS & EXCHANGES

Because of the custom nature of our work, we do not accept returns or exchanges. 

 

FINISHES & FURNITURE CARE

All of our furniture is finished with hand-rubbed oils that penetrate the pores of the wood, effectively becoming part of the wood and building up a strong surface. We apply several coats of natural oils followed by final coats of a beeswax woodfinish to provide a highly water resistant surface.

DO NOT clean your furniture with a commercial wood cleaner or polish, as this will react with the oil finish and create streaking on the wood that is very  difficult to remove without sanding and refinishing the entire surface. We recommend cleaning dust and lint with a soft lint-free cloth dampened with water. Never place your new furniture piece directly next to a climate control source such a radiator or air conditioning vent, as this can cause warping of the wood and joint failure. To remove dust from the natural cracks in our furniture pieces, use a soft toothbrush. Additionally, it is important to keep your furniture oiled to build-up its water resistance over time. A true handrubbed oil surface is built up over many years. We recommend applying a natural finish such Osmo Polyx Oil several times a year by wiping onto the surface, letting rest for approximately 10 minutes, then thoroughlyrubbing off.

While our finishing process makes our pieces highly water resistant, the wood will spot if standing water is allowed to saturate the surface for a period of
time. Should this happen, you can remove spots with 0000 steel wool (or 320 grit sandpaper) by rubbing with the grain of the wood to remove the edges of the ring. Then simply apply tung oil or Skidmore’s Beeswax Woodfinish to the area, allow it to penetrate for about 15 minutes and then buff out.

FOR EBONIZED ASH, we use a black lacquer that does not require any re-application of oil.

 

SHIPPING

We ship nationally and internationally via reputable, insured shipping companies. Quotes may be provided at the time of the order is placed; however, quotes may change at the time of shipment. We are able to store pieces for 10 business days. After this time storage fees will incur in the amount stated on the invoice.

We cannot guarantee shipping times nor provide the shipper’s delivery estimates due to the fluidity of the service. This is due to a number of circumstances, including but not limited to weather, truck capacity, and shipper's schedule changes.

We provide the service of arranging pick-up from our work ship and paying the shipper. We provide the shipper with the recipient’s information, and the schedule is worked out between those parties. Due to the high volume of furniture that we ship, we cannot manage the shipping process once furniture leaves our shop. Any cost overruns or shipping expenses due to unforeseen circumstances (stairways, limited elevator space, etc.) are the responsibility of the client.

For international shipments, please email us directly at info@fernnyc.com.

For Bulk Shipping on contract furniture, we can provide crating & pallet service when applicable.